What product directions can I discuss?
Start with drinking cups, tempered-cup directions, handled cups and fruit plates or bowls. Wider enquiries can cover tableware, decorated glass and specific serving, storage or decorative vessels. Send the item concept so current options and specifications can be checked.
Does tempered glass mean the cup is heatproof?
No universal heat-resistance claim should be inferred from the tempered-cup label. State the beverage temperature, filling method and any temperature changes you expect. Confirm the exact product’s performance, instructions and evidence before selecting it for that service.
Are these products microwave, oven or dishwasher safe?
Confirm appliance compatibility for each selected item and finish. Request current care information and supporting documentation; do not assume suitability from a glassware category or brand range. The proposed decoration may also affect the conditions that can be claimed.
Can I add my logo or original design?
Submit authorised artwork, placement and colour references for feasibility review. The decoration method, sample, durability requirements and final contact conditions must be agreed for the selected glass. Existing customer designs are not a basis for offering unauthorised reproductions.
What capacities and dimensions are available?
Request current specifications for the products shortlisted from your brief. Define target capacity and critical outer dimensions separately, including handle clearance or dish depth where relevant. Confirm the measurement method and accepted variation before approving samples or retail information.
Can I enquire about jars, water sets, vases or tea vessels?
Yes, provide the exact item, dimensions, intended use and any lid or component requirements for a current availability review. These are separate specification discussions. Heat resistance, airtightness, leak resistance and set composition must be confirmed for the particular proposal.
What are the sample terms, minimum quantity and lead time?
Request written terms for the selected glass form, decoration, quantity and packing. Tooling or development, sample charges, revisions and production timing depend on the project. Confirm any combined assortment or shipment arrangement rather than assuming one condition applies across all items.
What should my first enquiry contain?
Send item references or drawings, quantities, target capacity and dimensions, beverage or food use, decoration requirements and packaging. Add destination, required documents, cleaning method and target schedule so the quotation and sample proposal address the finished product’s intended use.
Who handles my enquiry?
Factory Sourcing Hub handles this enquiry as an independent sourcing and trading service. The product route, supplier suitability, sample scope and order responsibilities are agreed for the actual project.
How do I get a price and order minimum?
Send the product reference, quantities per variation, customization and packaging. Prices, minimums, sample charges and delivery dates are confirmed in a current quotation; the page is not a live inventory or price feed.
Can I discuss samples and inspection before ordering?
Yes. State whether you need a reference sample, a customized sample or development work. Agree the sample cost and shipping, approval specification, inspection plan and remedy for non-conforming goods before the bulk order.
What should I attach to my email?
Reference images, drawings, logo artwork and a product list are useful. Include quantities, the intended users and sales market, packaging, required documents and timing. After submitting the form, email attachments to kunhuow@gmail.com with your enquiry reference.