Which products can be included in one enquiry?
Flatware and specialist serving utensils can be discussed alongside buffet dishes, food covers, cookware, kitchen tools, drinkware, accessories and selected dining or appliance directions. Provide separate item lists and quantities for each family so the response can identify actual availability and supply conditions.
Can a flatware set use more than one steel grade?
Yes. A coordinated range can list more than one grade and use different construction for knives and other utensils. Request a component-by-component material schedule. A general 18/10 description should not automatically be applied to every knife, utensil or accessory.
What is the difference between hollow-handle and monobloc knives?
They are different construction options, and some references give separate weights for each. Specify the desired blade, handle construction, balance and finish, then compare samples. A matching handle appearance does not establish equivalent weight or construction.
Can I request black or gold-coloured flatware?
Selected PVD colour directions can be discussed. Approve the actual shade, base steel, coating process and care instructions for the chosen article. A gold-coloured appearance does not by itself mean precious-metal plating or a particular metal content.
Are the finishes dishwasher safe?
Confirm the care instructions and supporting evidence for the selected material, finish and complete item. Coating behaviour can depend on detergent, temperature and washing conditions. General cycle-count claims do not replace an agreed test method or a product-specific care statement.
Can the products carry my logo?
Discuss laser marking on suitable flatware positions and private-label packing. Provide the authorised artwork, dimensions and intended position. Feasibility, contrast, sample approval and any development or setup charges are confirmed for the chosen product.
Can new handle shapes or set combinations be developed?
Shape and prototype development can be discussed for flatware, with the exact piece list agreed separately. Specify dimensions, weight, construction and finish. New tooling, samples, order requirements and schedule need written confirmation; the same conditions do not automatically apply to cookware or appliances.
What are the minimum order and sample lead time?
These depend on the selected item, actual stock, finish, marking, packing and development work. Request a current quotation and sample schedule. Stock hospitality pieces, custom colours and a new private-label design can require different quantities and timing.
Does a chafing-dish quotation include heating equipment?
Only the explicitly listed components are included. Confirm the dish, food pans, lid, frame and any heating or fuel components, together with dimensions and intended use. Electrical ratings and destination requirements must be specified if an electrical assembly is requested.
Can children’s products use a cartoon design?
Only buyer-owned or otherwise authorised artwork should be used. Provide intended age, dimensions, materials and destination requirements, then confirm suitable construction, instructions and relevant evidence. A catalogue character image does not grant reproduction rights.
Are the cookware and drinkware available for private label?
Discuss each selected article separately. The broader catalogue provides product directions, while customisation feasibility, material details, packaging and order conditions need confirmation for that category. Flatware customisation terms do not automatically apply to every kitchen product.
What information should I send for a quotation?
Include product family and reference direction, exact piece list, quantities by item, materials, finish or colour, logo and artwork, packaging, destination, intended use and requested evidence. Add the delivery requirement and identify whether you need stock samples or development samples.
Who handles my enquiry?
Factory Sourcing Hub handles this enquiry as an independent sourcing and trading service. The product route, supplier suitability, sample scope and order responsibilities are agreed for the actual project.
How do I get a price and order minimum?
Send the product reference, quantities per variation, customization and packaging. Prices, minimums, sample charges and delivery dates are confirmed in a current quotation; the page is not a live inventory or price feed.
Can I discuss samples and inspection before ordering?
Yes. State whether you need a reference sample, a customized sample or development work. Agree the sample cost and shipping, approval specification, inspection plan and remedy for non-conforming goods before the bulk order.
What should I attach to my email?
Reference images, drawings, logo artwork and a product list are useful. Include quantities, the intended users and sales market, packaging, required documents and timing. After submitting the form, email attachments to kunhuow@gmail.com with your enquiry reference.