Can I combine different pen categories in an enquiry?
Yes. List each category, quantity and required colours separately, then indicate whether they will be purchased as individual items or assembled into a coordinated set. Availability and packing are confirmed by item.
Does a 12-colour listing mean a 12-piece set?
No. The colour count is an ink-option reference. State the desired pens per pack and colour allocation so a single-colour purchase and a mixed retail set are quoted correctly.
Is tip size the same as the writing-line width?
Not necessarily. Stroke width also depends on nib shape, pressure and angle. Use the listed tip size to shortlist a reference, then approve the actual line on your target surface.
Can acrylic markers write on every surface?
Surface suitability must be checked for the selected formulation and material. Send the intended substrate and required finish so coverage, drying and resistance can be reviewed using a sample.
How should I specify whiteboard-marker performance?
Identify the board finish, writing interval and erasing method. Agree a sample check on that board, including visibility and erasure after the relevant dwell time.
Can the pens carry my artwork or custom colours?
Share the selected item, artwork, colour references and quantity for feasibility review. Printing method, component options, tooling, minimum order and approval steps are confirmed for that proposal.
Are samples and delivery times fixed?
Sample availability, fees and schedule depend on the item and requested changes. Ask for both sample and production timing in the quotation, with packaging development included where relevant.
What information should I send for an initial quote?
Send the product direction, quantity by colour, intended use and destination. Add branding, pack contents, required reports and target date so the sample and quotation can be prepared around a complete brief.
Who handles my enquiry?
Factory Sourcing Hub handles this enquiry as an independent sourcing and trading service. The product route, supplier suitability, sample scope and order responsibilities are agreed for the actual project.
How do I get a price and order minimum?
Send the product reference, quantities per variation, customization and packaging. Prices, minimums, sample charges and delivery dates are confirmed in a current quotation; the page is not a live inventory or price feed.
Can I discuss samples and inspection before ordering?
Yes. State whether you need a reference sample, a customized sample or development work. Agree the sample cost and shipping, approval specification, inspection plan and remedy for non-conforming goods before the bulk order.
What should I attach to my email?
Reference images, drawings, logo artwork and a product list are useful. Include quantities, the intended users and sales market, packaging, required documents and timing. After submitting the form, email attachments to kunhuow@gmail.com with your enquiry reference.